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GM Optimum Program


When shopping for a used vehicle, it's important to understand who's providing the warranty coverage to the vehicle you're considering. All Optimum vehicles come with warranty coverage backed by the manufacturer. A manufacturer's warranty ensures your vehicle will be serviced by qualified technicians who use factory-approved parts. This isn't always the case with third party aftermarket warranties sometimes offered in the used car industry.

All Optimum Used Vehicles feature a minimum of 3 months or 5,000 kilometres (whichever comes first) Used Vehicle Limited Warranty. And that's standard. If your budget permits, you can extend or upgrade to an even more comprehensive Optimum Used Vehicle Protection Plan. You'll also appreciate the convenience of being able to transfer any existing warranties to a new owner, should you ever decide to sell your Optimum Vehicle.



Each Optimum Certified Used Vehicle has been meticulously inspected by licensed mechanics before it reaches the sales floor. During the inspection process, each vehicle must pass a minimum of 150 points, ensuring that the vehicle is in excellent condition inside and out. Plus, regular maintenance is performed and faulty components are repaired or replaced. A GM trained technician performs the following 150+ point inspection on every Optimum Certified Used Vehicle.

  



All Optimum Vehicles feature a minimum 3 months or 5,000 kilometres (whichever comes first) of 24-hour roadside assistance. That includes trip interruption coverage and trip routing service to help you quickly find your way.

You're covered if:

Your Optimum Vehicle is still within the manufacturer's New Vehicle Limited Warranty period, it's covered by GM Roadside Assistance.

Your manufacturer's warranty-covered non-GM vehicle does not offer a Roadside Assistance Program. General Motors will provide 3 months or 5,000 km, whichever comes first, of GM Roadside Assistance from the date of your Optimum Vehicle purchase.

Your Optimum Certified Used Vehicle has less than 3 months and 5,000 km of remaining Manufacturer's New Vehicle Limited Warranty. General Motors will provide an additional 3 months or 5,000 km, whichever comes first, of GM Roadside Assistance once your remaining Manufacturer's New Vehicle Limited Warranty expires.

To receive Roadside Assistance, simply call 1 800 268 6800 and a service operator will be dispatched to the scene. If your vehicle can't be repaired onsite, it will be towed to the nearest GM Dealership or GM authorized repair facility. If you need to pull your vehicle out of mud or snow, you're covered for winching service, up to $100 per occurrence.

If your vehicle is disabled and you are a minimum of 250 km from home, a Trip Interruption reimbursement allowance will be provided to help pay for:

  • Reasonable expenses (meals and lodging) up to a maximum of $195 per day and/or
  • Alternate transportation up to a combined maximum of $500 per incident

All Roadside Assistance Plans also include a no-charge Trip Routing Service, providing you with:

  • Suggested travel routes
  • Points of interest
  • Maps

Roadside Assistance and Trip Interruption coverage doesn't apply to:

  • Vehicles operated off-road
  • Fines or impound towing charges caused by a violation of local, municipal, Provincial or Federal law
  • The mounting, dismounting or changing of snow tires, chains or other traction devices
  • Disablement or services resulting from physical damage to your vehicle
  • Total or partial theft of your vehicle
  • Expenses that are covered under any other program


Your satisfaction is important to us. If for any reason you're not completely satisfied with your Optimum Certified Used Vehicle, you may exchange it within the first 30 days or 2,500 kilometres, whichever comes first.

If, for any reason, you're not completely satisfied with your Optimum Used Vehicle you may exchange it within the first 30 days or 2,500 kilometers, whichever comes first, of the date of purchase for any other eligible Optimum Vehicle.

If the purchase price of the replacement vehicle is less than the purchase price of the vehicle being returned, you'll receive credit for the difference. If the purchase price of the replacement vehicle is more, you simply pay the difference.

Eligibility:  Unless indicated by your Dealer, all Optimum Vehicles are eligible for the Exchange Privilege during the first 30 days or 2,500 kilometres of ownership. However, the exchanged vehicle has to meet the following criteria:
- The vechile must currently be owned or leased by the retail purchase/lessee of the Optimum Certified Used Vehicle;
- The vehicle must be returned in the condition in which it was delivered to the customer, without damage or excessive wear and tear.
The One Time Exchange Privilege excludes the following vehicles:
- Fleet purchase vehicles
- Vehicles used for livery, daily rental, hearse, taxi, limousine, snowplowing or delivery services.
- The customer has previously returned a vehicle under the Optimum Certified Used Vehicles One Time 30 Day or 2,500 Kilometre Exchange Privilege within a period of 12 months commencing on the return date of that previously returned vehicle
- Optimum Vehicles that have had after-market accessories installed (e.g., radio or alarm system) unless installation was performed or sublet by the selling Optimum Dealer.
Vehicle Inspection:
Every vehicle returned under the Exchange Privilege will be inspected for damage and excessive wear and tear.  If non-warranty repairs equal to or greater than $300 have been performed or are necessary, the vehicle is not eligible to be returned. If less than $300, the damage repair estimate will be deducted from the credit amount applied to the returned vehicle.
Valuation of the Returned Vehicle:  Normal 0 false false false EN-CA X-NONE X-NONE MicrosoftInternetExplorer4 The "Agreed Upon Exchange Value" will be used in determining the refund value to be applied to the replacement vehicle.
Exchange and Wait Provision:  If a customer exchanges a vehicle under the Exchange Privilege and waits for a replacement vehicle instead of choosing one from the dealer's available inventory, the selling dealer will not provide alternate transportation or allow a customer to keep the original vehicle while the replacement vehicle is secured.

If you're enrolled in full-time studies with valid student ID from a recognized institution (i.e., high school, college, university) or if you've graduated within the past 6 months, you could receive $500 towards the purchase of eligible GM Optimum Certified Used Vehicles.